The odds in MLM are dismal overall which makes me all the more impressed when someone does well. 95 out of a hundred people in direct sales fail in their home-based business and 90% of all new distributors never make a list of people to contact about their business. So your odds aren’t great. Probably because everyone is self-taught or trying to figure it out on their own with limited sales ability or experience.
Live chat doesn’t have to be the only communication platform for your visitors. It might get you new leads, make them interested in your offer, but it may happen that people will want to switch to phone or email. If that’ll be the case, don’t hesitate to let them do it. Understanding customers needs is a core of any customer service on the market. And if you will do it right, it’ll turn your visitors into customers.

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